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Profile and Orders Management
Profile and Orders Management
Jen avatar
Written by Jen
Updated over 7 months ago

Do I need to sign up on your app to create a profile and view my orders?

There’s no need to sign up to our app. To keep things simple for our publishers, we dedicated a bigger team that sets up your profile in our records, and manages the orders that are coming your way.

How do I know if an order has been placed for me?

Every time a client places an order for your site, our team initially reviews the details (topic, anchor text, target URL, target keywords, etc.) to ensure they are within the guidelines you provided.

When it is deemed a good fit, we will send it to you via email for you to look at. You’ll just have to let us know if it is approved, rejected, or if something needs to be changed, and the team will do the backwork until the content is available for you.

How do I track my order?

You will be surprised at how updated you will be, via email, as the order progresses. If, at any point, you’d like to know where we are with the order, you can reply to any of the messages from the team or send us an email at [email protected].

What are your communication channels?

All correspondence is done via email. This is why it's important that you provide us with a working email address - one that you regularly use. You also want to check that our emails are whitelisted in your Inbox to ensure our messages go through.

Will there be an Account Manager assigned to me?

We don't assign specific Account Managers to individual publishers. Our team is made up of reliable and skilled members who can effectively handle your needs collectively, allowing you to receive support and assistance from various team members as required.

What if I need to update my guidelines?

If there are any changes, whether to your writing or pricing guidelines, simply drop us an email at [email protected], and we'll handle the updates on our end.

For pricing adjustments, please notify us at least 7 days before they take effect, for us to effectively manage existing orders as they are paid upon placement.

What’s next?

Read through "How are orders processed?" to have a peak at how orders are processed on our end.

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